Job Description

AWM, Marcus by Goldman Sachs, WFM Short Term Forecasting Specialist, Draper, Utah location_on Draper, Utah, United States Opportunity Overview Corporate Title: Call Center Representative Office Location: Draper Division: Asset & Wealth Management Asset and Wealth Management (AWM) Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world to reach their financial goals. The wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations, endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients, and leading-edge technology, data, and design. Your Impact In your role on the WFM Scheduling and Forecasting team, you will be responsible for maintaining the Verint platform and overseeing agents. The role requires a high degree of analytical and project management skills, as well as the ability to stay up to date with the latest processes and procedures utilized. Responsibilities: Adherence adjustments requested by supervisors, associates, and VP’s daily for GS Agents only (including BGL & HYD agents) BPOs as needed. Adding meetings, breaks, OT, sick time, and all other adjustments impacting agent adherence. Optimization of breaks and lunches while keeping organizational impacts in mind. Scheduling mass trainings for all GS offshore and onshore agents. Learn to update all reports WFM is responsible for, including FVA, headcount, IDP, and other reports needing to be pulled by supervisors and associates. Manage the day-to-day activities of the WFM Scheduling and Forecasting team. Pull and send real-time reports and other ad hoc reports as requested. Perform daily team adjustments audits that may have been missed from the previous day. Communicate with workforce management teams, including partner sites, to provide guidance for real-time operational management. Partner with the Forecasting Team to ensure PTO Calendar Allotments are correct. Proactively identify workforce management-related improvement opportunities and drive relevant initiatives. Monitor email boxes, make updates in Verint schedules, respond, and file into the appropriate folders. Updating adherence adjustments as appropriate. Basic Qualifications Some knowledge of Verint is helpful but not required. Must be self-directed, detail-oriented, driven, and able to work independently in a team-oriented and fast-paced environment. Ability to learn quickly and adapt to projects and deadlines. Ability to analyze data for patterns and trends and communicate findings effectively. Strong written and verbal communication skills and ability to provide clear and concise updates to senior leaders. Strong PC skills required (Excel, Access, PowerPoint, Word). Ability to handle multiple projects and deadlines without sacrificing professionalism. Willingness to manage and be the front face of the team. Competitive and entrepreneurial spirit with the ability to work under minimal guidance. About Goldman Sachs At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has opportunities to grow professionally and personally. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity. #J-18808-Ljbffr Goldman Sachs Bank AG

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